Carnegie Mellon University, Pittsburgh PA, August 1997 – December 1999

Graduate Chemistry Program. GPA 3.6

Gettysburg College, Gettysburg PA, Bachelor of Science May 1997

Major: Chemistry Minor: Mathematics
Researched synthesis of novel inorganic dendrimer

Work Experience

Dickinson College, Carlisle PA, June 2004 - Present

Computing Specialist. Served as technical support specialist for Library and several humanities departments. Supported Windows and Macintosh platforms. Maintained PC and Macintosh computing labs.

Gettysburg College, Gettysburg PA, July 2000 – May 2004

Student Coordinator. Coordinated computing support for undergraduate population of the college, approximately 2200 students. Oversaw staff of 12 highly trained troubleshooters and 30 lab assistants. Saw to day-to-day operations of seven computing labs on campus. Trained troubleshooters and lab assistants. Oversaw programming projects including Appointment Scheduler, Shift Tracking Software, and Knowledge Base Software.

CNAV Systems Inc., Gettysburg PA, September 2000 – May 2001

Quality Assurance Specialist. Performed Quality Assurance testing on web based software. Developed Quality Assurance methods and standards. Assisted in development of Style Guide for companies software development efforts.

Carnegie Mellon University, Pittsburgh PA, August 1998 – July 2000

Windows Software Specialist. Installed and Maintained software collection of approximately 80 titles on 150 Windows NT Workstations. Recommended software and hardware purchases. Managed student workers.

Carnegie Mellon University, Pittsburgh PA, August 1997 – May 1998

Undergraduate Lab Teaching Assistant. Monitored students in chemistry lab. Responsible for students’ safety while in the lab. Supervised independent team projects.

Gettysburg College, Gettysburg PA, August 1994 – June 1997

Student Worker, August 1996 – June 1997. Upgraded and deployed machines to faculty and administration. Trained faculty and administration on Windows 95 operating system. Updated and maintained campus wide inventory of computer equipment. Supervised other students’ activities

TechTeam Worker, January 1995 – May 1996. Responded to students’ computer problems with a maximum response time of 48 hours. As manager, oversaw operations of the TechTeam and organized weekly meetings. Wrote TechTeam Manual for training purposes.

Certifications

Microsoft Certified Professional - Installing, Configuring and Administering Microsoft Windows XP Professional

A+ Certified Professional

References

Available upon Request